Endnote Web: Cite While You Write connection issues

If Cite While you Write cannot connect with your EndNote library, try the following:

(A) Updating URL and password in Word.
1. In Word, go to the EndNote tab and click on Preferences > Application tab.
2. Remove all information here.
3. In the URL section enter either one of these URLs: 
i) http://www.myendnoteweb.com:80
ii) http://www.myendnoteweb.com
iii) https://my.endnote.com 
4. Update the password in the password field manually. (Avoid copy-pasting as this may create a blank space along with it.)
5. Click OK.

(B) If the issue persists:

1. Open a new blank Word document and try to use Cite While You Write. If you can access correctly then your original document  may have damaged EndNote field codes.
2.  Make a backup copy of the Word document.
3. Follow these instructions for cleaning up the field codes. 
4. If any references did not un-format, highlight them and try again.
5. If this still does not work, it is likely that reference has damaged field codes that cannot be recovered. This citation will need to be re-entered after you follow the rest of these steps.

(C) Reset the EndNote online password.
1. Go to www.myendnoteweb.com and log in to your account.
2. Go to the Options tab > Password.
3. Type and retype the new password.
4. Click Save.
5. Ensure to update the password manually in Word.

(D) Uninstall and reinstall the EndNote plugin.
1. To uninstall the plugin using the following instructions
2. Log in to www.myendnoteweb.com.
3. Go to the Format tab > Cite While You Write™ Plug-In.
4. Download the installer to reinstall the plugin.