Resources for Leadership & Management: UCD NMHS 31680 Management & Professional Development

Overcoming Your Workplace Stress by Martin R. Bamber Occupational stress affects millions of people every year and is not only costly to the individual - in terms of their mental and physical health - but also results in major costs for organisations due to workplace absence and loss of productivity. This Cognitive Behaviour Therapy (CBT) based self-help guide will equip the user with the necessary tools and techniques to manage work related stress more effectively. Divided into three parts, this book will help you to: understand occupational stress learn about a range of methods to reduce stress levels develop your own self-help plan. Overcoming Your Workplace Stress is written in a straightforward, easy-to-follow style, allowing the reader to develop the necessary skills to become their own therapist.

Emotional Resilience by Harry Barry There are many challenges facing our mental health. We are living in the middle of an anxiety epidemic, depression is one of the most significant mental health issues of our time, self-harm is endemic amongst school children and technology and social media are insidiously and pervasively invading our lives leading to toxic stress. In this book, bestselling author and GP Dr Harry Barry reveals how you can unlock your inner emotional resilience reserves, deal with the challenges of life, and protect your mental health. He explores the key skills needed to transform your emotional capacity and reach your full potential. He covers: Personal skills teaching you how to deal with self-acceptance, perfectionism, frustration, failure and success, the physical symptoms of anxiety, procrastination, problem solving and catastrophising. Social skills such as how to develop and practice empathy, read social cues and how to deal with anxiety in social and performance situations. Life skills such as how to deal with the unfairness and discomfort of life, pragmatism and conflict resolution, how to develop a work/life balance and what to do when stress comes calling.

Leadership & management in the Irish Health Service by Brady, Anne-Marie [(ed)]. A comprehensive and contemporary overview of the current issues in the Irish health service. Examines the major activity areas of health care management and reviews some of the contemporary developments in this area. The book is divided into four parts, each dedicated to a specific theme: Part one: The Health Care Environment – Describes the structure, functioning and governance of the Irish health care system and how external factors such as economics and policy development impact on care delivery decisions Part two: Fundamentals of Service Provision – Defines leadership, organisational culture and delegation within the context of the Irish health care system and how they are impacted by historical, political and social influences – Describes the financial management process in health care with emphasis on how health professionals may contribute to the budgetary process Part three: Developing Professionals in the Health Service – Key issues such as human resources, communication, conflict resolution, motivation and working in groups are detailed and explored as tools to improve efficiency and productivity within the health care system Part four: Developing the Health Service – Change management processes, performance measurement, clinical governance, audit, and integrated care pathways are explained with emphasis on their contribution to the improved quality and delivery of care – The importance and application of informatics in health care is discussed with reference to worldwide trends and uses • Each chapter is written by an expert in the field, and supported by the most up-to-date national and international literature in health care management • Reflective questions, questions, case studies with recommendations for further reading and online resources are presented throughout the text ESSENTIAL READING FOR: Undergraduate & postgraduate Nursing degree programmes Other health care professional courses such as Medicine, Radiotherapy, Occupational Therapy and Physiotherapy Also health care management courses at both undergraduate & postgraduate levels

The Memory Jogger 2 by Brassard, Michael. The Memory Jogger II is newly updated to include many more examples by companies practicing the tools today, as well as an in-depth case study from an on-line retailer. This Second Edition Pocket Guide uses GOAL/QPC's detailed graphics and easy-to-understand text and icons to describe what the tools are, why they're used, and how to use them. Critical tools are explained using real-life examples from all types of organizations with problems similar to yours, making them easy for everyone to understand and apply. The Memory Jogger 2 (Second Edition) contains all the tools found in the first edition of the Memory Jogger II, plus 50 pages of new charts and detailed diagram samples, a new tool, and a case study.

The Effective Executive by Peter F. Drucker What makes an effective executive? The measure of the executive, Peter F. Drucker reminds us, is the ability to "get the right things done." This usually involves doing what other people have overlooked as well as avoiding what is unproductive. Intelligence, imagination, and knowledge may all be wasted in an executive job without the acquired habits of mind that mold them into results. Drucker identifies five practices essential to business effectiveness that can, and must, be learned: Managing time Choosing what to contribute to the organization Knowing where and how to mobilize strength for best effect Setting the right priorities Knitting all of them together with effective decision-making Ranging widely through the annals of business and government, Peter F. Drucker demonstrates the distinctive skill of the executive and offers fresh insights into old and seemingly obvious business situations.

Managing Oneself by Peter F. Drucker We live in an age of unprecedented opportunity: with ambition, drive, and talent, you can rise to the top of your chosen profession regardless of where you started out. But with opportunity comes responsibility. Companies today aren't managing their knowledge workers careers. Instead, you must be your own chief executive officer. That means it's up to you to carve out your place in the world and know when to change course. And it's up to you to keep yourself engaged and productive during a career that may span some 50 years. In Managing Oneself, Peter Drucker explains how to do it. The keys: Cultivate a deep understanding of yourself by identifying your most valuable strengths and most dangerous weaknesses; Articulate how you learn and work with others and what your most deeply held values are; and Describe the type of work environment where you can make the greatest contribution. Only when you operate with a combination of your strengths and self-knowledge can you achieve true and lasting excellence. Managing Oneself identifies the probing questions you need to ask to gain the insights essential for taking charge of your career. Peter Drucker was a writer, teacher, and consultant. His 34 books have been published in more than 70 languages. He founded the Peter F. Drucker Foundation for Nonprofit Management, and counseled 13 governments, public services institutions, and major corporations.

Emotional intelligence by Goleman, Daniel. A 25th anniversary edition of the number one, multi-million copy international bestseller that taught us how emotional intelligence is more important than IQ - 'a revolutionary, paradigm-shattering idea' (Harvard Business Review) Featuring a new foreword from the author Does IQ define our destiny? In his groundbreaking bestseller, Daniel Goleman argues that our view of human intelligence is far too narrow. It is not our IQ, but our emotional intelligence that plays a major role in thought, decision-making and individual success. Self-awareness, impulse control, persistence, motivation, empathy and social deftness: all are qualities that mark people who excel, whose relationships flourish, who can navigate difficult conversations, who become stars in the workplace. With new insights into the brain architecture underlying emotion and rationality, Goleman shows precisely how emotional intelligence can be nurtured and strengthened in all of us.

Dealing with Difficult People by Roy Lilley Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.The creating success series of books...With over one million copies sold, the hugely popular Creating Success series covers a wide variety of topics and is written by an expert team of internationally best-selling authors and business experts. This indispensable business skills collection is packed with new features, practical content and inspiring guidance for readers across all stages of their careers.

The Little Mindfulness Workbook by Gary Hennessey A practical guide to everyday mindfulness techniques that really work. Written by an expert teacher with over 35 years' experience, and supported by online meditations and downloadable worksheets, The Little Mindfulness Workbook is a uniquely practicalpocket guide that will help you: Combat stress, anxiety and depression Learn the value of acceptance Choose how to respond to unwanted experiences Improve your happiness and well-being The meditations and practices contained in The Little Mindfulness Workbook can be used to complement a mindfulness course you are already following, or independently as a step-by-step eight-week course that will help you heal your life Gary Hennessey is one of the country's most experienced mindfulness teachers. Follow his advice. It will serve you well. Dr Danny Penman, co-author of Mindfulness: A Practical Guide to Finding Peace in a Frantic World. "Although this book is short, it is pithy. Although it is small, it is weighty. Although it contains a lot of common sense, it also hints at profound truths that can change your life forever." Vidyamala Burch, from her Foreword

The wisdom of teams: creating the high-performance organization by Katzenbach, Jon R

To Err Is Human by Linda T. Kohn (Editor); Janet M. Corrigan; Molla S. Donaldson Experts estimate that as many as 98,000 people die in any given year from medical errors that occur in hospitals. That's more than die from motor vehicle accidents, breast cancer, or AIDS--three causes that receive far more public attention. Indeed, more people die annually from medication errors than from workplace injuries. Add the financial cost to the human tragedy, and medical error easily rises to the top ranks of urgent, widespread public problems. To Err Is Human breaks the silence that has surrounded medical errors and their consequence--but not by pointing fingers at caring health care professionals who make honest mistakes. After all, to err is human. Instead, this book sets forth a national agenda--with state and local implications--for reducing medical errors and improving patient safety through the design of a safer health system. This volume reveals the often startling statistics of medical error and the disparity between the incidence of error and public perception of it, given many patients' expectations that the medical profession always performs perfectly. A careful examination is made of how the surrounding forces of legislation, regulation, and market activity influence the quality of care provided by health care organizations and then looks at their handling of medical mistakes. Using a detailed case study, the book reviews the current understanding of why these mistakes happen. A key theme is that legitimate liability concerns discourage reporting of errors--which begs the question, "How can we learn from our mistakes?" Balancing regulatory versus market-based initiatives and public versus private efforts, the Institute of Medicine presents wide-ranging recommendations for improving patient safety, in the areas of leadership, improved data collection and analysis, and development of effective systems at the level of direct patient care. To Err Is Human asserts that the problem is not bad people in health care--it is that good people are working in bad systems that need to be made safer. Comprehensive and straightforward, this book offers a clear prescription for raising the level of patient safety in American health care. It also explains how patients themselves can influence the quality of care that they receive once they check into the hospital. This book will be vitally important to federal, state, and local health policy makers and regulators, health professional licensing officials, hospital administrators, medical educators and students, health caregivers, health journalists, patient advocates--as well as patients themselves. First in a series of publications from the Quality of Health Care in America, a project initiated by the Institute of Medicine

ABC of Quality Improvement in Healthcare by Tim Swanwick (Editor); Emma Vaux (Editor) Quality improvement (QI) is embedded in the fabric of successful healthcare organisations across the world, with healthcare professionals increasingly expected to develop and lead improvement as a core part of their clinical responsibilities. As a result, QI is rapidly becoming a feature of the education and training programmes of all healthcare professionals. Written and edited by some of the leading clinicians and managers in the field, ABC of Quality Improvement is designed for clinicians new to the discipline, as well as experienced leaders of change and improvement. Providing comprehensive coverage and clear, succinct descriptions of the major tools, techniques and approaches, this new addition to the ABC series demystifies quality improvement and develops a broader understanding of what constitutes quality in healthcare. With practical examples of improvement interventions and the common pitfalls that can befall them, this book will support and enable readers to manage change projects within their own organisations. Relevant to doctors, dentists, nurses, health service managers and support staff, medical students and doctors in training, their tutors and trainers, and other healthcare professionals at various levels, ABC of Quality Improvement will give readers the confidence to embark on their own improvement projects, whoever, and wherever they may be.